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Report Talkdesk The CX Revolution in Financial Services and Insurance

The CX Revolution in Financial Services and Insurance

The CX stakes are rising

The financial services and insurance industry is at an inflection point with customer experience (CX). In this report, we reveal insights from our global research survey that uncovers how financial services and insurance companies are reconsidering both CX and contact centers. It’s worth noting that this research was conducted during the midst of the COVID-19 global pandemic. While it’s fair to say that CX was considered important pre-pandemic, financial services and insurance firms are now being challenged to reimagine CX in a post-COVID-19 world.

Report Snap Shot

  • Driving Better CX Outcomes is Challenging
  • Contact Centers Are the Missing Link in Transforming CX
  • Exploring Deeper Customer Intelligence
  • Expanding From Productivity to Production

Solution Categories

Customer Experience Software

Customer Experience Software

Customer experience software refers to a digital tool or platform designed to enhance and optimize t...

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Customer Satisfaction Software

Customer Satisfaction Software

Customer satisfaction software refers to a type of technology that enables businesses to measure, an...

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Customer Communications Management Software

Customer Communications Management Software

Customer Communications Management (CCM) software refers to a technology solution that enables busin...

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Customer Support Software

Customer Support Software

Customer Support Software refers to a technology solution used by businesses to manage and improve t...

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Customer Engagement Software

Customer Engagement Software

Customer engagement software refers to a suite of tools and technologies designed to enhance the int...

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