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Case Study How THE ICONIC Manages Massive User Growth With Auth0

How THE ICONIC Manages Massive User Growth With Auth0

A retailer with 200 new products a day, 13 million site visits per month, and major identity needs.

THE ICONIC is the most downloaded fashion app in Australia and New Zealand. The company credits its success to its DIY ethos and its relentless focus on customer experience. But that success posed a challenge to the brand when its user base rapidly expanded, and its in-house identity management system needed support to keep up with the growing demand. THE ICONIC needed an authentication solution that protected customer data, integrated with their legacy applications, and didn’t sacrifice UX. And they needed it quickly.

Report Snap Shot

“At one stage, we were yelling and screaming and cheering that we placed 1,000 orders, and suddenly you blink, and you're sitting on millions of credentials and thinking, wow, this is a very different landscape." - Piers Warmers, Principal Software Engineer

Solution Categories

Customer Experience Software

Customer Experience Software

Customer experience software refers to a digital tool or platform designed to enhance and optimize t...

Customer Satisfaction Software

Customer Satisfaction Software

Customer satisfaction software refers to a type of technology that enables businesses to measure, an...

Customer Communications Management Software

Customer Communications Management Software

Customer Communications Management (CCM) software refers to a technology solution that enables busin...

Customer Support Software

Customer Support Software

Customer Support Software refers to a technology solution used by businesses to manage and improve t...

Customer Engagement Software

Customer Engagement Software

Customer engagement software refers to a suite of tools and technologies designed to enhance the int...