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Ebook oracle-The Path to CX Excellence for B2B Services

The Path to CX Excellence for B2B Services

4 Stages to Thrive in the Experience Economy

According to research by PwC, 73% of consumers say a good experience is key to influencing their brand loyalties. In an Oracle survey, 77% of respondents said bad customer experiences diminish their quality of life. Welcome to the Experience Economy— the new reality that drives all facets of the relationship between brands and consumers today. In the Experience Economy, the customer is the innovator, not the brand. And they expect personalized experiences at every step, as well as quick reaction times that don’t keep them waiting.

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Read this guide to achieve excellence and give your customers the service they expect.

Solution Categories

Customer Experience Software

Customer Experience Software

Customer experience software refers to a digital tool or platform designed to enhance and optimize t...

Customer Satisfaction Software

Customer Satisfaction Software

Customer satisfaction software refers to a type of technology that enables businesses to measure, an...

Customer Communications Management Software

Customer Communications Management Software

Customer Communications Management (CCM) software refers to a technology solution that enables busin...

Customer Support Software

Customer Support Software

Customer Support Software refers to a technology solution used by businesses to manage and improve t...

Customer Engagement Software

Customer Engagement Software

Customer engagement software refers to a suite of tools and technologies designed to enhance the int...