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Infographic The State of Customer Experience in 2022/23 [Infographic]

The State of Customer Experience in 2022/23 [Infographic]

Today's leaders need to prioritize CX, but what initiatives should you implement to differentiate yourself from the rest of the competition?

Customer demands have significantly changed in the wake of COVID-19, and the rise in competition means improving CX needs to be on your agenda. This infographic summarizes the current state of CX and the challenges that business leaders are currently facing.

Report Snap Shot

  • Two-thirds (66%) of senior decision-makers say their biggest CX challenge is understanding customers.
  • A quarter (26%) of businesses reported that only 15-25% of their digital channels are effective.

Solution Categories

Customer Experience Software

Customer Experience Software

Customer experience software refers to a digital tool or platform designed to enhance and optimize t...

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Customer Satisfaction Software

Customer Satisfaction Software

Customer satisfaction software refers to a type of technology that enables businesses to measure, an...

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Customer Communications Management Software

Customer Communications Management Software

Customer Communications Management (CCM) software refers to a technology solution that enables busin...

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Customer Support Software

Customer Support Software

Customer Support Software refers to a technology solution used by businesses to manage and improve t...

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Customer Engagement Software

Customer Engagement Software

Customer engagement software refers to a suite of tools and technologies designed to enhance the int...

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