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Report Redeye Top Tips for Peak 2020

Top Tips for Peak 2020

Preparing for the digital storm

Despite its US heritage, the peak period over Black Friday and into Christmas is ever present for UK Retailers. In 2019 UK shoppers spent around £37.4 million in November, but with the uncertainty of 2020, we have no idea what peak will look like this year. Will online be dominant and the high streets empty? Will the financial impact of the pandemic on many homes and businesses mean customers are tighter with their spending, and can many businesses afford the traditional big-ticket discounts?

Report Snap Shot

  • You may assume that volume will be the key to success this peak period, but you’d be wrong! There also isn’t a one size fits all approach for the number of emails you should send as it should vary per customer.

Solution Categories

Customer Experience Software

Customer Experience Software

Customer experience software refers to a digital tool or platform designed to enhance and optimize t...

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Customer Satisfaction Software

Customer Satisfaction Software

Customer satisfaction software refers to a type of technology that enables businesses to measure, an...

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Customer Communications Management Software

Customer Communications Management Software

Customer Communications Management (CCM) software refers to a technology solution that enables busin...

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