Report
![Verint What you need to know about Automated Quality Management]()
What you need to know about Automated Quality Management
Did you know that you can now automate the entire contact centre quality process, from scoring evaluations through to assigning coaching?Leading companies already record 100% of contact centre calls for quality, compliance, and training purposes. But how many listen to all of those calls? The answer is most likely none. This means that critical insights into agent performance -that could directly impact customer and employee experience- are lost in vast archives of unheard conversations.
Report Snap Shot
- Cost effectiveness: Balance customer satisfaction with operational efficiency by shifting contact centre resources to where they can deliver the greatest impact, without incurring unnecessary expense.
- Risk reduction: Ensure that agents provide required disclosures and follow mandatory scripts, helping to reduce the risk of non-compliance and potential associated penalties.
