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The Value of Time: Creating Efficient, Flexible Experiences for Customers & Agents
This eBook experts explore the ways to create a customer experience that is flexible, engaging and most importantly, efficient.As the world becomes a busier place, technological innovation speeds up and the pace of life moves faster, the value of time must be remembered – because in reality people will not wait, and why should they? When it comes to enhancing the customer experience, increasing customer satisfaction levels and boosting sales, nothing beats making life easier and releasing your customer’s most valuable asset. Time.
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"33% of consumers would recommend a brand that provides a quick but ineffective response. 17% of consumers would recommend a brand that provides a slow but effective solution."40% of the 3,000 global consumers surveyed said they preferred to self-serve rather than have human contact with brands
