Customer Experience (CX): Data-Driven Activation Guide and Category Report

Where are CX professionals planning to invest this year?

Providing customers with a great experience has always been important, but in the current digital landscape it’s crucial – with 3 out of 4 (76%) customers claiming they’d switch to a competitor if they had just one bad experience with a brand. CX vendors need to understand exactly what their in-market buyers are interested in. This category report reveals everything you need to know backed by first party data and intent intelligence…