Recession-Proofing Your Customer Communications Management Budget

Insider's guide to keeping your CCM software investment on-budget From rising inflation to stock market decline, the economic outlook is unstable at this time. Many organisations are taking steps to offset the impact of rising costs and protect themselves from a future recession, including Customer Communication Management (CCM) technology vendors. One of the common tactics that technology vendors turn to in times of economic downturn is contractual audits—where they analyse all current licensing agreements and look for any instances of non-compliance so that they can charge overages or increase pricing. Before your Customer Communications Management (CCM) vendor pulls the recessionary tactics on you, it's important to ask them questions regarding billing, license management, reporting, and upcharges in order to equip yourself with the knowledge needed to take preventative action and ensure you're getting the most out of your investment. If you feel that unexpected overages are preventing you from reaching the ROI you expected, or that your solution isn't scaling with your changing needs, then this is the guide for you!