Looking for the best digital adoption platform? Our comprehensive buyer's guide compares the top solutions to help you make an informed decision. Discover the right fit for your business today!
As the business world rapidly evolves, staying ahead of the competition has never been more important. And with digital transformation now in full swing, implementing the right solutions to improve digital adoption has become a key priority for many companies. But with so many different digital adoption platforms now available on the market, it can be difficult to know where to start. In this guide, we'll take a deep dive into what digital adoption platforms (DAPs) are, how they work, and what powerful features to look for when choosing the right one. By the end of this guide, you'll be equipped with all the knowledge you need to make an informed decision and ensure your business stays ahead of the curve.
What is a digital adoption platform?
This is a technological solution that helps guide users in adopting new software and technology tools. It provides in-app guidance, training, and support to enable users to become proficient in using applications quickly.
There are several scenarios where digital adoption platforms play an essential role. Here are some common use cases:
Onboarding new employees:
When a new employee joins, they need to be trained on how to use various applications used within the organization. A DAP can help guide them through the process, and ensure they can start using the applications quickly.
Upgrading software:
When companies upgrade their software, employees may need to learn how to use new helpful features. It can guide employees through the new features and provide use-case scenarios to ensure they understand the new functionalities.
Reducing support tickets:
Employees may encounter issues while using applications, and may require support from IT. A DAP, however, can guide them through the process, reducing the number of support tickets.
Improving user experience:
Customizing user interfaces can be challenging, with differing levels of comfort using technology among employees. This platform can guide workers through the interface, run-through the steps, optimize their ability to use the new interface.
Such a digital platform is primarily used by large organizations with complicated software and technologies stack. However, DAPs can be leveraged by businesses of all sizes, and across different industries including Manufacturing, Finance, Healthcare, and Retail among others.
What are the benefits of a digital adoption platform software?
Companies face a multitude of challenges that require them to evolve and adapt quickly in order to remain competitive. One of the most pressing challenges is increasing employee adoption of new software, processes, and systems. This section will explore the key benefits of using this technology and how it can help business leaders streamline their workflows, improve productivity, and ultimately achieve their goals:
- Accelerates employee onboarding and training: It can provide a guided experience for employees during the training and onboarding sessions, making it easier for them to learn and adopt new tools.
- Increases navigation efficiency: With a DAP's interactive guidance, employees can quickly and easily navigate through software, reducing time and errors.
- Enhances employee productivity: Its contextual and personalized guidance provides employees with quick access to necessary information and action points, speeding up workflows.
- Supports continuous learning: It also provides ongoing guidance and support for employees, helping to reinforce new information and concepts.
- Improves software compliance: A DAP ensures that employees follow standardized procedures, minimizing the risk of errors and regulatory compliance issues.
- Provides insights and analytics: It can track employee interactions with software, providing useful insights and powerful analytics that help managers optimize their workflows and identify areas of improvement
By embracing a DAP solution, businesses can reduce the learning curve for new software and critical processes, improve employee performance, and ultimately achieve greater success.
10 key features of a digital adoption tool
This section highlights the 10 common features that a DAP can offer to help enterprises achieve their goals:
1. In-app guidance:
It can provide users with context-sensitive, interactive guidance within the applications they are using, allowing them to learn and become proficient in new or updated workflows and features.
2. Self-help resources:
DAPs can offer users a variety of self-help resources such as training videos, knowledge bases, and FAQs, which can help in troubleshooting complex issues while also enabling them to make the most out of the application.
3. Feedback and analytics:
It can collect valuable feedback from users to help businesses understand how well their employees are adapting to new changes and make data-driven decisions based on these insights.
4. Onboarding support:
It can provide tailored onboarding experiences that gradually introduce users to new applications in a way that is both easy to understand and engaging.
5. Task automation:
It can also automate repetitive key tasks and create shortcuts, which can save time for end-users and make them more productive, resulting in increased efficiency and accuracy.
6. Role-based usage:
DAPs allow businesses to define and assign different roles to users based on their level of access and proficiency, enabling them to access only relevant features and functionalities of the application.
7. Just-in-time training:
It can provide users with app training that is automatically triggered based on the actions they are taking, providing them with the knowledge that is needed to accomplish their tasks.
8. Personalization:
A DAP can be customized based on the needs of specific users, ensuring that content and features are tailored to match their preferences and learning style.
9. Omnichannel support:
This application can provide learning and support resources across different channels such as email, chat, and mobile, enabling users to access assistance when and where it's convenient for them.
10. Performance optimization:
DAPs can optimize application performance by tracking user activity, identifying areas of low adoption, and recommending changes that can improve overall user experience.
By adopting a DAP into their digital transformation initiatives, businesses can improve their return on investment (ROI), increase employee productivity, reduce training and support costs, and streamline their operations. According to some research findings, 75% of DAP buyers broke even with their technology ROI within 24months of implementation. These are just some of the many benefits that a DAP can offer, making it an indispensable tool for businesses that are looking to embrace digital transformation and drive growth.
Things to consider when purchasing a digital adoption platform
To businesses that are implementing new digital tools, DAPs can be invaluable in ensuring a smooth transition for their employees. However, with so many options on the market, it can be difficult to choose the right one to meet specific requirements.
There are several factors that firms should consider when evaluating digital application options.
- The first thing to consider is the compatibility of the DAP with the tools you are currently using. It is important that the system be compatible with your existing business applications to ensure effective integration. Additionally, look for a solution that offers customization options, specifically the ability to customize user workflows and create personalized learning paths.
- Another factor to consider is the ease of use of the DAP. The software tool should be intuitive and easy to navigate, allowing employees to quickly learn and adopt new tools. This is especially important for businesses with a large workforce, as a complicated DAP could lead to employee frustration and slow down the adoption process.
- Businesses should also consider the level of support provided by the DAP provider. From onboarding assistance to ongoing support, a provider should offer resources to help ensure the successful implementation and use of the software.
- Another important consideration is data analytics. A good digital adoption solution should provide user data and analytics to help organizations track user adoption and identify any areas where further training may be needed. This can help to make data-driven decisions and improve overall efficiency.
- Finally, businesses should consider the cost of the DAP tool. While cost should not be the only factor in the decision-making process, it is important to find a software that fits within your budget. Businesses should evaluate the value provided by the digital adoption app in terms of increased productivity, decreased training costs, and overall employee satisfaction.
Choosing the right DAP can be a crucial factor in the successful adoption of new digital tools in the workplace. By taking the time to evaluate their options, enterprises can ensure a smooth transition and increased productivity as a result of the adoption of these new digital technologies.
Market trends for digital adoption software
As we head forward with 2024 and beyond, there are several noteworthy trends that businesses should be aware of in this software industry.
#1 Personalization:
In 2024, DAPs will become more personalized to cater to individual user needs. With machine learning and (AI) artificial intelligence, DAPs will analyze user behavior and provide customized guidance, optimizing the user experience and increasing user adoption.
#2 Gamification:
To make the learning process fun and engaging, DAPs will incorporate gamification techniques like challenges, rewards, and leaderboards. This approach helps to motivate employees, maximize software adoption, and boost workplace productivity.
#3 Mobile-first approach:
With the rise in remote and hybrid work culture, DAPs will become more mobile-friendly. Employees using smartphones and tablets as their primary devices will receive a seamless user experience, ensuring effective digital adoption even when working at home or on-the-go.
#4 Integration with other software platforms:
With the integration of DAPs with other software platforms, businesses can now deliver a more streamlined, efficient, and effective user experience. For instance, DAPs may integrate with customer relationship management (CRM) or enterprise resource planning (ERP) systems, enabling companies to get better results and track the adoption of their software applications.
#5 AI-powered analytics:
Equipped with machine learning and AI, DAPs will provide comprehensive analytics and insights into user behavior, allowing businesses to make data-driven decisions, identify inefficiencies and develop custom learning experiences.
Conclusion
In summary, digital adoption platforms are evolving rapidly, becoming more personalized, engaging, and mobile-first, and integrating with other software platforms. As businesses continue to embrace digital transformation, DAPs will play a crucial role in ensuring successful software adoption, driving innovation, and boosting productivity. According to a survey from IDG, 89% of firms plan to pursue a digital-first strategy and as a result of adopting a digital-first strategy, organizations saw a 34% boost in revenue.